Academy Hearing Centres prides itself on amazing customer service and we always love to hear from our patients. Tell us about your experience!
"Being a first-time hearing-aid client, I did not quite know what to expect at my initial assessment at the Academy Hearing Centres. I was assigned to Jenni Flamand, Registered Hearing Aid Practitioner.
Jenni listened attentively to my self-assessment of my hearing deficits and needs, and gave me a clear and concise explanation of the hearing test, which was done in a relaxed, un-rushed, and patient manner.
Following the hearing test, Jenni explained the meaning of the test results and recommended several hearing aids that suit my needs. She was patient in explaining the various functions of each hearing aid. Jenni set up a plan to trial each of the hearing aids.
During follow-up visits Jenni listened with interest to my feedback and fine tuned the hearing aid, incorporating my interests, such as listening to music into the hearing aid, until I was satisfied with my final choice.
Jenni listens attentively, provides clear explanations, is gentle and patient, knowledgeable, and genuine in her desire to help her client. I had a positive experience and Jenni exceeded my expectations. I would recommend Jenni to my friends and family members should any of them require hearing assessment and treatment."
- D. Brar (July 2019)
"I’m 68 and my left ear is 95 % deaf. This posed problems for me. When I crossed the street, I was often unaware of oncoming traffic. This hearing handicap had often created dangerous and unsafe situations for me.
Since being fitted for the Phonak hearing aid at Academy Hearing, I can walk through the woods and enjoy the sounds of nature clearly again. This includes the rustle of leaves, the tweet of songbirds and raindrops splashing on the rocks. The sound of nature provided me serenity. I can also participate in conversation, listen to hot gossip, enjoy a good movie and make or receive a phone call.
This is all because I was fortunate to have a practitioner at Academy Hearing who is a good listener. They were also concerned about my needs and seeking to optimize my hearing aid functions. They would continuously test and adjust the hardware volume, frequency, and sensitivity.
Every time I walk out of the clinic, I felt I had been taking good care of. I was happy and relaxed." - James Cheng
"I have been 'experimenting' with hearing aids for some twenty years. Although some of them offered some improvement under special circumstances none were satisfactory until these ones. They actually work as they are supposed to. I have yet to find a situation where they don't work well. The old bugbear of simply magnifiying the background noise appears to have been addressed and I can hear what my partner is saying even in a noisy restaurant." -N. Gass
"I have been to a few hearing aid centres in the past with varying results. Academy Hearing is by far the best. I am presently seeing Cherie, the Clinical Audiologist in Brentwood. Her service is excellent. She is very patient. She takes the time to explain the technology. If I have any problems, she comes to my aid. I recommend her highly. I have told my friends with hearing problems to try Academy Hearing. My current hearing aid works very well and is based on the latest technology." -Pat M.
"My doctor first referred me to Academy Hearing Centres in 2010 when I realized that my hearing loss was affecting my ability to perform my job as a software consultant. I didn't have to wait long for my first appointment. I had a thorough hearing test and the hearing aids they fitted for me made a huge improvement in my ability to hear what my clients were saying to me.
I return to Academy Hearing Centres every three months. Kathy Quast is my Registered Hearing Aid Practitioner and I can’t say enough about how great she is. Kathy always greets me with a smile. She cleans and services my hearing aids, listens carefully to any questions or concerns I might have and she then expertly adjusts the hearing aid volume and sensitivity based on my comments. I have referred other family members to Kathy and they are as happy as I am with the amazing quality of service that she delivers. Thanks Kathy!" -Deb H.
"After years of struggling with inferior hearing aids, I went to Academy Hearing where they fitted me with aids that were right for my hearing loss. I have had them for 2 years now without a bit of trouble, thanks to Kathy and Academy’s terrific follow up care and service.
It is so nice to be able to carry on a conversation and hear things again that I hadn’t heard for many years.
"One of the hardest parts of human nature is recognizing that you have a problem and having to ask for help to either resolve it or improve your situation. Hearing loss is perhaps one of the big ones on that list as it comes with a realization that one is no longer ‘perfect’, and time is ticking along. Taking that step in this situation was done with much foot dragging and a considerable amount of research.
It was a very fortunate day when the folks at Academy Hearing became a part of my life. The location is accessible with loads of free parking. What made taking this step easier were the wonderful folks I met there and the relaxed atmosphere around the office. There is no pressure and what comes across, clearly, is a very noticeable and personal concern that you receive the best product and information available in order to improve your quality of life. Kathy is an amazingly patient person who is always there to help with equipment operation, maintenance, and any perceived change in one’s hearing status. Initial hearing testing is done on the premises and repairs are handled through the office as well. Any paperwork required for government health programs is processed and submitted directly for process on behalf of the client.
With the experiences I’ve had I wouldn’t hesitate to recommend these folks to anybody needing to take that initial step in order to improve their quality of life."
- V. Campbell (2015)
You DID it! It's amazing how two words can mean so much...Thank you! Thank you, THANK YOU! for your CARING service."
-S. Kanji (February 2015)
"I am nothing but incredibly impressed and pleased with the quality and level of professional service I have received from Kathy each and every time I have had an appointment. I have absolutely no qualms whatsoever in recommending both her and the Academy Hearing Centre to anyone in need of yours services."
- V. Fielder
"We have been going to Academy Hearing Centres in Brentwood Mall for our hearing aid needs for over 10 years. Robert is profoundly deaf and has been wearing hearing aids for over 30 years. Roberta's hearing loss is more recent and appears to be more age-related, so we present different hearing challenges. We are pleased with the hearing aids we've been fitted with and the attention the staff has given us. They are especially attentive to our individual hearing needs and concerns. Kathy Quast has recently provided us with exceptionally good hearing aids that take advantage of the latest advances in technology, and we both can hear much better. We highly recommend the services of Academy Hearing Centres."
Robert and Roberta Hursey