Hiring: Administrator & Customer Service Agent

January 22, 2024

Join Our Team!

Job Title: Administrator & Customer Service Agent

Job Type: Part-Time (Potential Full-Time)

Location: Brentwood Village Mall – NW Calgary, AB

About Us

Academy Hearing Centres is a locally owned and operated hearing clinic and has been a foundation in the Brentwood community since 2001.  As hearing health professionals, we are passionate about what we do and strive to provide the best hearing care to our clients. We offer full diagnostic hearing assessments performed by qualified professionals and the best available products for a variety of hearing loss needs.

At Academy Hearing Centres we provide phenomenal customer service and believe we are all integral parts to our clients’ journeys.  We are passionate about what we do and will always provide the best care to our clients. Our educated and knowledgeable staff are proactive, stay updated on the industry and are constantly improving our skills. We are in it for the long haul, and help our clients understand hearing health in terms that make sense to them. We provide them with the latest and best available products to improve their quality of life.  Our goal is to help people hear and will do whatever we can to help make that happen.  We treat all our clients as individuals with unique needs and circumstances.

Description

Academy Hearing Centres is looking for a part-time Administrator to join our team. 

• Part-time role
• 2 days a week (within our regular hours – no evenings or weekends)
• Potential for additional hours/days

Duties:

• Excellent customer service managing and helping our clients
• Taking client phone calls
• Following-up with clients
• Appointment scheduling
• Assisting clients upon arrival with purchases or inquiries
• Taking initiative on necessary tasks to increase efficiency, customer service and clinic performance
• Invoicing and billing
• Managing and coordinating client third-party funding
• Cleanliness of the office
• Managing orders for hearing aids and supplies
• Effective and professional communication with clients, colleagues, management, manufacturers, etc.
• Minor hearing aid maintenance

Qualifications:

• Experience or understanding of hearing aids is an asset
• Experience in health care is an asset
• A strong commitment to client care
• Sales experience is an asset
• Ability and willingness to seek out opportunities
• Experience with Excel
• Experience with HearWare an asset
• Excellent customer service skills
• Problem solving abilities
• Interest in hearing aids and willingness to learn/do minor maintenance

Education Level

• High-School Diploma

Contact

Megan Negenman, Operations Manager & Hearing Aid Practitioner

[email protected]

How to Apply

Interested Practitioners, Student Interns and/or New Grads are encouraged to send a resume and cover letter via email to [email protected].